Our Reviews

I need two battery for my 2020 GMC 2500hd truck. The service department was very professional. They determined what I needed and replaced both batteries. It wasn’t long before the job was completed. The service representative was very courteous and professional.

Almost every time I bring my vehicle in for service, it ends up costing more than previously advised that it would cost.

My experience at this dealership was awesome, and they made my day all good. They made me want to do more business with you all.

I can't praise Zack in the service dept. enough. He was awesome. He listened to my concerns, picked up my trk, took it there to be repaired. The part I needed was delayed and he kept me updated every step of the way. He got me worked in so I wouldn't have to wait weeks. Truly, professional, polite, and very helpful. Takes good care of customers. Highly recommend! And, wouldn't accept a tip!! Thanks Zack.

From meeting Don, the Sales manager, to Eli showing me the details on the car, the experience was probably the best car buying experience I’ve ever had. The customer service was exceptional and I’ll gladly drive 2.5 hrs to do business with them again.

Great customer service. Zach was great and very patient.

The associate who sold me my car was excellent. His name is Omar and he was the reason I decided to purchase my vehicle from your dealership. But, the manager on duty was so RUDE, condescending and disrespectful. He made the overall experience very unsettling. I will not be recommending the establishment in Dublin to anybody I know. On the contrary, I’ll make sure to tell them about that manager being the main reason why they shouldn’t purchase a vehicle from there.

Prompt service. Friendly staff. I did think that warranty service plans are recognized at any GMC dealership, so I had to pay and then file for reimbursement. I was told to bring a copy of my service plan, which I did, but no one looked at it to see that oil changes are indeed covered. But I am very happy with the service here and the friendliness of the staff. I wish that I had gotten the lady's name (Dana Rogers?) to give her kudos because she is always so kind and friendly.

Great customer service. Always willing to let you know up front on any other issues that may need attention later on.

I have purchased several vehicles over the years, the new GMC management has stepped it up a few notches to make sure you’re taken care of. Better service and prices to keep the local clients buying locally.

Zach took care of me

Rating of your service department "F" Complete INCOMPETENCE. 1. The service advisor purposely not quoting actual prices of services. 2. Technician apparently did not do a road test to see if problem was resolved as advisor said he would. 3. Upon leaving notice on dash appeared again. 4. Called back in to service advisor to report same problem he said just come in after we just there for over 2 hours.

I was told several times my car would be ready by a certain date. It wasn't. The worst part was not having a phone call from your service department simply saying the car would not be ready. I spent almost $1500 to have my car repaired. I stated the error message I was getting on my screen. Twenty minutes after I left the shop, the error message returned and my car had the same stalliing issue. Trying to reach the service department via the automated system is awful. I did not get a response to six texts that I sent in seeking information. I did not have any of the four messages I left on the phone returned. You should not give out your automated texts if you are not going to respond to the texts.

Great customer service

good customer service

Received a call stating that it was time for oil change. We set a time. I had my car there about 20 minutes early. Writer signed my car in. The work was completed and the ticket paid. Easy peasy.

great service

We had a totaled vehicle and were unsure Of what to do or if there was anything we could do other than wait for paperwork and checks. Don and his team did an excellent job of getting us back in a vehicle!

I bought an extended warranty and two times you said it was not covered. Jimmy Taylor will not return my calls.This is the most ridiculous service department l have ever dealt with. I will never buy another vehicle from this dealership.

Great Service

Everyone from sales to finance and service department have been great.

My experience at the Dublin GM Dealership was good, and the staff was professional, courtesy and friendly.

The waiting room was very clean good access to the Internet. It was cold that day so they had good coffee. The wait time was not bad and the staff was very courteous.

1. I was lied to several times and when they were caught they tried to excuse it with poor excuses like it did not happen. 2. Never called to give me the finding from the diagnostics like they promised. Only time I heard from them was when they called to tell me it was ready. 3. Lied to me about the repair process. John said it took a long time to repair because the radiator was on back order but he jumped through hoops to get one specially for me. (Not true). The truth was they got one and it took was damaged and had to order another one. Just be honest and upfront. Things happen and is understandable but when you lie it brings doubt into the process. I live almost 2 hours away and gave you all a chance to get out of the big city. I buy a new truck every 2 or 3 years. I don’t think I will be back there. You have to do better.

Great customer service!

All employees were very courteous and knowledgeable and the service was handled in a timely manner!

Friendly service, Great staff

My appointment was at 1:15p. I told the representative (him) that I was going to wait on my vehicle. I was at the dealership until 3:15pm. No one said anything about the wait time. When I asked how much longer before my vehicle will be ready, the lady said she didn't know that I was waiting. If I had known I had to wait 2 hours, I would have made other arrangements. I saw people come and go. My car was pulled into the area for service but apparently no one was working on the vehicle. I only had an oil change and tires rotated.

I was treated good, kept updated about my vehicle

Very satisfied on time in & out for routine Service

Always good, friendly and excellent service.

The salesman was very professional explained and got all of my questions answered

Everyone was professional and courteous.

Great customer service!

Still haven't received my 100$ for reference of Landon Hodges. Guess I was promised this but will never receive it

I requested a hardware reset per conversation with GM. This was not annotated as completed. The service was to indicate that my USB device was causing the problem-- after consulting with the USB creator my USBs are a fit for the vehicle. GM said it is a hardware issue-- and to have it completed. GM Customer Service provided me with what was going on and I agreed to the concerns. OnStar is on however it works whenever-- again the fuses weren't replaced nor the hardware reset. If so it was not annotated as the service-just deflected as the USB was causing it... It's still going out without me playing the USBs and OnStar is still a hit and miss. I will reiterate that GM told me it was a hardware issue-- and needs to be reset. If it were done it wasn't annotated as a service...

We were from out of town and my car completely died. They provided a loaner car for me to drive home until they could get my car fixed. Unfortunately, my old car had some major issues so because of their kindness we decided to purchase a new Tahoe from them! They were very friendly and so easy to work with. I highly recommend them.

Oil change took 2 hours but I did get the explanation for why

Great customer service

Great Ms Henreta and Chevrolet sales manager was Excellent

Good

Great

The service was excellent and delivered back to me as promised.

great customer service

Visit was not too long

n/a

Great staff

Everything that was wrong was explain before moving on, giving the customer choices

Very pleased with the service we received. Ruben Johnson, who sold us the vehicle came to see how we were doing and make sure everything was ok. The service department was great!

On time for appt. Did as scheduled plus washed my car. Awesome

Na

Everyone was very nice and courteous. The sales manager Dino is definitely a man of his word. Ours salesman Scotty explained everything about the vehicle we purchased and answered all of our questions .

Our salesman Scotty is the best, he made it happen. Scotty made us feel at through the entire process 🙌. Thanks Scotty for your help.

The service department is very friendly and efficient.

Great Customer Experience

The work was done, as expected. I just wasn’t aware that it would take so long to complete it.

Great Customer Service and Professional,Courteous

Professional courteous service

Quick service and helpful staff.

Excellent experience from sales to finance.

It was good

Great customer service!

Professional and helpful 👌

a great, friendly, knowledgeable staff that goes above and beyond

Scott, Oumar, and Brett were great. Working with Scott has always been a good experience. First experience with Oumar & Brett. Great job!

GOOD

Friendly, professional and timely service.

I got my dates mixed up for oil change and tire rotation. The Girl that checks you in was very helpful and got me in anyway with me not wasting a trip of 20 miles.She also had a great attitude. All the sales people were very friendly.

Super Fast,GREAT Service..

My actual service date was Jan 10th. As always, everyone we deal with is a great experience. Everyone is so respectful and very friendly. Communicates any issues with our vehicle and will go above & beyond for us! We love our Dublin Chevrolet Team!

Our new Colorado had to be kept for alittle over a week to fix a leak. We were provided a nice vehicle to drive during that time. We really appreciate the customer service we received. Thank you Dublin Chevrolet!

I had a nice time while my car was being serviced!

Adam helped me to get an appointment very quickly to get serviced. Service was timely and as always, the entire team was very friendly and helpful.

Very nice Kept me updated

They diagnosed my problem and Ms. Lee offered several solutions to resolve my problems.

Great customer service and Great service

The service was done in a timely manner including additional service recommended after the status check.

My weight time was minimal and staff was very courteous

Friendly staff, and excellent service

Great service as usual. I will continue to use Dublin Three for my vehicle maintenance. Thanks

They returned my truck very clean. But I believe the tires were not rotated.

Friendly and helpful!

We were from out of town and my car completely died. They provided a loaner car for me to drive home until they could get my car fixed. Unfortunately, my old car had some major issues so because of their kindness we decided to purchase a new Tahoe from them! They were very friendly and so easy to work with. I highly recommend them.

It was a little longer wait than I expected, but I needed more work than anticipated. The staff are always polite & I feel my car is well taken care of in capable hands, however I was disappointed I didn’t get a car wash this time as I usually do with every service.

Called made appointment Took vehicle and left it. They did what was to be done, then called me that it was ready to be picked up. I came and picked it up and was on my way and everything was great and everyone was great.

Got me in and got me out !! Job done / Mission accomplished.

Professional people doing great job. No problems.

The service was quick, and I updated of how long it would take to complete my service.

Great service and pricing!

Everyone is very kind. They keep you informed each step.

Good experience

It was Good

Scott was a great salesman.

Truck indicated air filter needed to be changed along with oil change. Oil change was done but no air filter change. Called twice and was told to bring it back in. Called this morning to set it up at 8:26 am. Had to leave a message, no return call. Came on over for them to change air filter. When I said I called twice she acted as if she did not know what I was talking about. Waiting now for them to squeeze us in for the air filter change that should have been done when the oil change was done. Not impressed thus far with the service.

The service department is always very courteous and keeps me updated on my vehicle repair. Renee Carter

Oil change and tire rotation. Smooth appointment

Every thing was great

Ok

m/a

The service was good, what I didn't appreciate was being charged $19.95 twice for an installation fee on something the technician took upon his self to ck and then charge me for

Made purchasing the truck very simple plus delivering it within 24 hours of purchasing it was another plus. Thanks!!!

Adam was an excellent salesman. He helped me on my first big truck purchase and did everything he could to make me feel comfortable with the purchase I highly recommend!

Everything went experienced was great and I would recommend to everyone.

excellent service

Great service and customer service

Was very pleased! Everyone treated us well and kept us informed of the status of our vehicle.

Service went fine roo bad they didn't inflate front tires enough to keep low tire warning from coming on

Everyone was very friendly and knowledgeable. No high pressure. A pleasant experience.

Excellent customer service. Took my car in for service and waited for service to be completed. Zach explained all details to me in a very professional manner. Great Rep!!!

Everything was great thanks to Don, Dino and Henrietta

Prompt, timely service.

Visit was very nice and short

Great, noticed that when I stop my engine doesn’t go into pause mode, I may be explaining incorrectly.

The experience was painless and fast. Everyone was nice and professional

Always have a great experience here. Everyone is so helpful.

My wife said the lady the helped her was very nice an polite. We bought our Buick in 2022 y'all have serviced it every sense. Great service department can out do ur car sales or add to them. Thanks for all y'all's help last 3 yrs

Everyone there was very helpful!

Associates are prompt, courteous and keep you informed of what’s happening with your veo.

Our salesman, Eli Holmes, was great! He did not pressure us and gave us a good experience.

Quick Service